To improve the after-sale service, DORO Skull carries out the “Free Maintenance Season” activity in the 3rd Quarter of 2007,
including:
1) Technology engineers call on to examine and repair for free.
2) Free maintenance for products under warranty.
3) Free man-hour cost for products beyond warranty.
4) Provide DORO skull maintenance brochures.
5) Update new technology of DORO skull fixation products.
Promised repair period:
1) Regular repair (with spare part stock): Within one week.
2) Non-regular repair (without spare part stock) or fatal repair (need to be sent back to Germany): Within one month.
After-sale Service Package:
1) Customer Questionnaire.
2) Product Check-list.
3) Product Repair Form.
4) DORO Maintenance Guidebook.
5) MTP Installation Guide.
6) New Product Introduction.
The “DORO Skull Clamp Free Maintenance Season” Activity has advertised in the “China Neurosurgery Journal “ edition 6-8th, 2007.